Privacy Policy

We may collect the following types of information:

a. Information You Provide Directly

• Name, email address, phone number, and mailing address
• Information submitted through contact forms, event registration forms, or consultation request forms
• Messages, questions, or comments you send us
• Payment information if you register for paid events, programs, or make a donation (processed securely through a third-party payment processor — we do not store full payment card details)

b. Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, referring/exit pages, and click patterns
• Cookies and similar tracking technologies (see Section 4)

c. Information From Third Parties

• Information from social media platforms (Instagram, Facebook, YouTube) when you interact with our pages or ads
• Information from event or scheduling platforms used to manage registrations

d. Sensitive or Personal Wellness Information

We use the information we collect to:

• Respond to inquiries and provide information about our community, events, and programs
• Process event registrations, consultations, and (if applicable) payments or donations
• Send newsletters, event invitations, and updates about Casa de los Abuelos (you may opt out at any time)
• Improve our Site, services, and user experience
• Maintain the safety, security, and integrity of our community and Site
• Comply with legal obligations

We may share your information with:

• Service providers who help us operate our Site and business (e.g., website hosting, email marketing platforms, payment processors, scheduling tools), under confidentiality obligations
• Team members and facilitators of Casa de los Abuelos, as needed to provide our services
• Legal or regulatory authorities, if required by law, subpoena, or to protect the safety of our community
• Business transfers, in the event of a merger, acquisition, or sale of assets (you would be notified of any such change)

We do not share sensitive wellness-related information you disclose to us with outside parties except as described above or with your explicit consent.

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our Site
• Support advertising and retargeting efforts on platforms such as Meta (Facebook/Instagram) and Google

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Our Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)
• Request that we limit certain uses of your information

To exercise any of these rights, contact us using the information in Section 11.

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction). If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.